North America

Frequently Asked Questions

Want to know more about how the Challenge works and how to submit your story? Check out our frequently asked questions for more information!


Sections:

  • Getting Started:
    • What is the IsaBody Challenge?

      The IsaBody Challenge is a 16-week contest that rewards participants for both body and life transformations. The participants who not only improve their bodies the most, but also improve their lifestyles, will be the Challenge winners. Each participant will be judged on both their ‘Before’ and ‘After’ photos as well as an essay describing their journey. We are looking for the most inspirational and motivational stories as to how participants have made a healthy body and life transformation. No matter your size, shape, or fitness level, we invite people to participate in the IsaBody Challenge by setting and achieving new goals for their health and wellness.

    • Who is eligible to participate in the Challenge?

      The Challenge is open to anyone that is 18 years of age or older. Participants must also be an active Isagenix Associate or Preferred Customer and remain active through the duration of their 16 week Challenge. All Participants must be residents of the US, Canada or Puerto Rico.

    • What is required to successfully complete the IsaBody Challenge?
      • 4 ‘Before’ Photos
      • A minimum of 500BV accumulated within the 16 weeks of your IsaBody Challenge.
      • 4 ‘After’ Photos
      • One 250-500 Word Essay
      • 4 ‘Maintenance Photos’ (only if you completed your IsaBody Challenge three or more weeks prior to your Judging Period Deadline.)

      Check out the Challenge Timeline for more information!

    • Do I have to be an active Associate to participate?

      Yes. Participants must be an active Isagenix Associate (or Preferred Customer) and remain active through the duration of their 16 week Challenge. Active status requires that you order a minimum of 100BV every 30 calendar days.

    • When does the IsaBody Challenge start and end?

      Registration for the IsaBody Challenge is always open. The Challenge runs for 16 weeks, so your start date will be the day you register in the Back Office. The date that you upload your ‘After’ photos/essay will determine the judging period you qualify for. While the Challenge runs for 16 weeks, you may require additional photos after the 16 weeks to complete your Challenge. Check your Back Office for your Challenge due dates and see Frequently Asked Question “What are Maintenance Photos? Do I need to submit them?” Check out the Challenge Timeline here

    • How do I get started with my IsaBody Challenge?

      If you are a current Isagenix Associate or Preferred Customer, you can purchase your Isagenix products and register for the Challenge in your Back Office. Click “Contests and Promotions” and scroll to the IsaBody Challenge. Click “View Contest”. From there you can upload your four ‘Before’ photos, start date, height, weight and Challenge emphasis.

      If you are not yet an Independent Isagenix Associate and would like more information on how to enter please contact your Independent Isagenix Associate or Customer Service at support@isagenixcorp.com or 480-889-5777.

      From there we suggest tracking your statistics and beginning your nutrition and exercise regimen. You can listen to our weekly IsaBody Podcasts with Jill and Scott Knight, the Coovers’ personal trainers, to share goals, ask questions and get expert advice every week. Visit IsagenixPodcast.com for more information.

      You may also request to join the IsaBody Facebook Group once you register for the Challenge. Interacting with other current and past IsaBody participants and finalists can help you stay accountable and track your progress. You can also connect with us on Twitter and Instagram!

    • My spouse and I share an account can we both register under the same ID number?

      No, unfortunately each IsaBody Challenge participant must have a unique ID number associated with their registration. If a two people share an account, one of the members will have to register as an Associate or Preferred Customer in order to compete in the challenge.

    • Can I restart my Challenge?

      Yes, resigning or restarting your Challenge is simple and you may do so at any time. Just log in to your Back Office, select the “Contests and Promotions” tab. Scroll down to IsaBody Challenge and click “View Contest”. Click “Go to Challenge” scroll down and select “Resign”. You will need to provide a reason and confirm the resignation. From there you will be brought back to the main page where you can select “Start a New Challenge”. Remember you must submit your new “Before” photos at the time of registration.

    • How soon can I start a new Challenge after I finish one?

      If you have finished a Challenge and submitted your ‘After’ photos and essay, you can start a new Challenge right away. We suggest using your ‘After’ photos as your new ‘Before’ photos for your next Challenge. If you have submitted your ‘After’ photos and essay but will require ‘Maintenance’ photos, you can still start your new Challenge before you submit ‘Maintenance’ photos. Simply follow the steps in your Back Office to register for a new Challenge.

    • Who do I contact with questions?

      If the Rules or FAQs do not cover a question you may have, you can contact Isagenix Customer Care or email IsaBodyChallenge@IsagenixCorp.com directly for additional assistance.

    • Requirements
      • What is required to successfully complete the IsaBody Challenge?
        • 4 ‘Before’ Photos
        • A minimum of 500BV accumulated within the 16 weeks of your IsaBody Challenge.
        • 4 ‘After’ Photos
        • One 250-500 Word Essay
        • 4 ‘Maintenance Photos’ (only if you completed your IsaBody Challenge three or more weeks prior to your Judging Period Deadline.)

        Check out the Challenge Timeline for more information!

      • Who is eligible to participate in the Challenge?

        The Challenge is open to anyone that is 18 years of age or older. Participants must also be an active Isagenix Associate or Preferred Customer and remain active through the duration of their 16 week Challenge. All Participants must be residents of the US, Canada or Puerto Rico

      • Do I have to be an active Associate to participate?

        Yes. Participants must be an active Isagenix Associate (or Preferred Customer) and remain active through the duration of their 16 week Challenge. Active status requires that you order a minimum of 100BV every 30 calendar days.

      • Is there a certain product purchase requirement for the Challenge?

        Yes. A minimum of 500 BV of Isagenix products is required during your 16 week Challenge period. Only BV accumulated between your start and end dates (on or after your start date and on or before your official 16 week end date) will count toward your BV requirement. Both wholesale and autoship orders count toward the BV requirements. Orders placed before your Back Office start date do not count toward your BV minimum.

      • Is exercise a requirement of the Challenge?

        No, exercise is not a requirement of the Challenge, but is highly recommended to help support the Isagenix nutritional systems. Please consult with a physician and a certified health trainer for the exercise program that suits you best. Visit IsaBodyFitness.com and tune in to the weekly IsaBody Podcasts with Jill and Scott Knight to get expert advice every week. Visit IsagenixPodcast.com for more information.

      • I am already in good shape. Am I still eligible to compete in the Challenge?

        Yes! The IsaBody Challenge is all about the transformation and is intended to promote energy and performance, weight loss, and healthy aging. If this means that your weight stayed the same but your body fat percentage decreased and helped you to achieve other goals, this is just as positive as a person who loses a substantial amount of weight or gains lean muscle in the given time period.

        The “Before” and “After” photos are 50% of the judging process and the essay is 50% of the judging process. Positive weight will go to those that have competed in a previous IsaBody Challenge.

      • How do I track my progress during the IsaBody Challenge?

        There are no requirements in tracking your own progress; however we do recommend documenting your changes as the Challenge progresses to help with the composition of the essay required at the end of the competition. Your Back Office will allow you to track your statistics for your own personal accountability. They are not a requirement of the judging process so anything you wish to submit to the judges must be sent in separately at the end of your challenge. Any supplemental information you provide to Isagenix, while not guaranteed, may be used in the judging process.

        You may also request to join the Official IsaBody Facebook Group once you register for the Challenge. Interacting with other current and past IsaBody participants and finalists can help you stay accountable and track your progress.

      • My spouse and I share an account can we both register under the same ID number?

        No, unfortunately each IsaBody Challenge participant must have a unique ID number associated with their registration. If a two people share an account, one of the members will have to register as an Associate or Preferred Customer in order to compete in the challenge.

      • Do I have to take a picture of myself in order to compete in the IsaBody Challenge?

        Yes, “Before” and “After” photos are required for the IsaBody Challenge. In addition, Participants who complete their 16-week Challenge period three weeks or more prior to their Challenge judging period must submit final “Maintenance” photos which will be used during judging to verify that the Challenge results have been maintained through the end of the Challenge. For more details, visit the Rules section of IsabodyChallenge.com to see timelines and what is required to complete.

      • Do I need to have a photo with the newspaper?

        The date of your photo must be verified. We recommend taking a photo with the current day’s newspaper. This can be any paper as long as the date is clearly visible. We recommended keeping a photo of the front page for your records in case any date questions arise during judging. You may also utilize a date and time stamp on your photo if a newspaper is not available. If you have a smartphone, there are several free apps you can use to timestamp your photo. See the official Rules and Regulations for more information about required photos.

      • What are Maintenance Photos? Do I need to submit them?

        Participants who end their Challenge period three weeks or more prior to the Challenge Judging must submit four final “Maintenance” photos that must comply with all guidelines as set forth for the “Before” and “After” photos in order to be eligible for prizes and judging. These will be used during judging to verify that the Challenge results have been maintained or improved through the end of the Challenge. Dates requiring “Maintenance” photos are as follows:

        • Celebration Challenge completed prior to May 30; “Maintenance” photos will be required between June 13 and June 20.
        • New Year Kick Off Challenge completed prior to October 18; “Maintenance” photos will be required between November 1 and November 8.
        • Top Achievers Challenge completed prior to February 7; “Maintenance” photos will be required between February 21 and February 28.

        Check out the Challenge Timeline for more information!

      • Photos
        • Do I have to take a picture of myself in order to compete in the IsaBody Challenge?

          Yes, “Before” and “After” photos are required for the IsaBody Challenge. In addition, Participants who complete their 16-week Challenge period three weeks or more prior to their Challenge judging period must submit final “Maintenance” photos which will be used during judging to verify that the Challenge results have been maintained through the end of the Challenge. For more details, visit the Rules section of IsabodyChallenge.com to see timelines and what is required to complete.

        • Do I need to have a photo with the newspaper?

          The date of your photo must be verified. We recommend taking a photo with the current day’s newspaper. This can be any paper as long as the date is clearly visible. We recommended keeping a photo of the front page for your records in case any date questions arise during judging. You may also utilize a date and time stamp on your photo if a newspaper is not available. If you have a smartphone, there are several free apps you can use to timestamp your photo. See the official Rules and Regulations for more information about required photos.

        • What is required to successfully complete the IsaBody Challenge?
          • 4 ‘Before’ Photos
          • A minimum of 500BV accumulated within the 16 weeks of your IsaBody Challenge.
          • 4 ‘After’ Photos
          • One 250-500 Word Essay
          • 4 ‘Maintenance Photos’ (only if you completed your IsaBody Challenge three or more weeks prior to your Judging Period Deadline.)

          Check out the Challenge Timeline for more information!

        • What are Maintenance Photos? Do I need to submit them?

          Participants who end their Challenge period three weeks or more prior to the Challenge Judging must submit four final “Maintenance” photos that must comply with all guidelines as set forth for the “Before” and “After” photos in order to be eligible for prizes and judging. These will be used during judging to verify that the Challenge results have been maintained or improved through the end of the Challenge. Dates requiring “Maintenance” photos are as follows:

          • Celebration Challenge completed prior to May 30; “Maintenance” photos will be required between June 13 and June 20.
          • New Year Kick Off Challenge completed prior to October 18; “Maintenance” photos will be required between November 1 and November 8.
          • Top Achievers Challenge completed prior to February 7; “Maintenance” photos will be required between February 21 and February 28.

          Check out the Challenge Timeline for more information!

        • What if I do not like my ‘Before’ photos?

          You can always use your “Lifestyle photos” to help reveal better pictures of your body.

        • What are ‘Lifestyle’ Photos?

          These can be any photos you wish to include for the judges to see. ‘Lifestyle’ photos are not required and can be uploaded anytime before you complete your Challenge. Examples include but are not limited to:

          • Additional ‘Before’ Photos/ Additional ‘After’ photos
          • Active lifestyle photos
          • Photos from before you started your IsaBody Challenge
          • Family photos
          • Photos to better help share your “IsaBody” Story
        • How soon can I start a new Challenge after I finish one?

          If you have finished a Challenge and submitted your ‘After’ photos and essay, you can start a new Challenge right away. We suggest using your ‘After’ photos as your new ‘Before’ photos for your next Challenge. If you have submitted your ‘After’ photos and essay but will require ‘Maintenance’ photos, you can still start your new Challenge before you submit ‘Maintenance’ photos. Simply follow the steps in your Back Office to register for a new Challenge.

        • What if I have trouble uploading my photos or other materials?

          If you are having trouble uploading your materials, try logging out of your Back Office, closing your browser and trying again on another browser in a few hours. If you are still having trouble and are worried about missing your deadline, please email IsaBodyChallenge@IsagenixCorp.com and we will upload your materials for you.

        • Judging / Judging Period
          • When does the IsaBody Challenge start and end?

            Registration for the IsaBody Challenge is always open. The Challenge runs for 16 weeks, so your start date will be the day you register in the Back Office. The date that you upload your ‘After’ photos/essay will determine the judging period you qualify for. While the Challenge runs for 16 weeks, you may require additional photos after the 16 weeks to complete your Challenge. Check your Back Office for your Challenge due dates and see Frequently Asked Question “What are Maintenance Photos? Do I need to submit them?” Check out the Challenge Timeline here

          • How do I track my progress during the IsaBody Challenge?

            There are no requirements in tracking your own progress; however we do recommend documenting your changes as the Challenge progresses to help with the composition of the essay required at the end of the competition. Your Back Office will allow you to track your statistics for your own personal accountability. They are not a requirement of the judging process so anything you wish to submit to the judges must be sent in separately at the end of your challenge. Any supplemental information you provide to Isagenix, while not guaranteed, may be used in the judging process.

            You may also request to join the Official IsaBody Facebook Group once you register for the Challenge. Interacting with other current and past IsaBody participants and finalists can help you stay accountable and track your progress.

          • How do I find out if I have won the Challenge?

            Challenge finalists will be notified by phone or by e-mail following the close of the judging. The Grand Prize winner will be determined at the Celebration event and will be revealed on stage. A recap will be posted on IsaFYI.com after Celebration.

          • What are Maintenance Photos? Do I need to submit them?

            Participants who end their Challenge period three weeks or more prior to the Challenge Judging must submit four final “Maintenance” photos that must comply with all guidelines as set forth for the “Before” and “After” photos in order to be eligible for prizes and judging. These will be used during judging to verify that the Challenge results have been maintained or improved through the end of the Challenge. Dates requiring “Maintenance” photos are as follows:

            • Celebration Challenge completed prior to May 30; “Maintenance” photos will be required between June 13 and June 20.
            • New Year Kick Off Challenge completed prior to October 18; “Maintenance” photos will be required between November 1 and November 8.
            • Top Achievers Challenge completed prior to February 7; “Maintenance” photos will be required between February 21 and February 28.

            Check out the Challenge Timeline for more information!

          • When will I receive my Achievement Award/prizes?

            Achievement awards are awarded approximately ~2 weeks after the close of your IsaBody Judging Period. See Challenge Timeline under the Support tab of IsaBodyChallenge.com. Your IsaBody start and official end date (the date you upload your ‘After’ pics/essay) determine which IsaBody Judging Period you are placed in.

          • What Judging Period am I in?

            There are three IsaBody Challenge Judging Periods. Depending on when you start and complete your IsaBody Challenge, you will always be placed within one of the three. Members will always be placed within a judging period. The following timeline determines what judging period you are placed in based on your official end date (the date you upload all your completion materials):

            • NYKO Judging: Completed between June 21 and Nov 8
            • Top Achievers Judging: Completed between Nov 9 and Feb 28
            • Celebration Judging: Completed between March 1 and June 20

            Check out the Challenge Timeline for more information!

          • How soon can I start a new Challenge after I finish one?

            If you have finished a Challenge and submitted your ‘After’ photos and essay, you can start a new Challenge right away. We suggest using your ‘After’ photos as your new ‘Before’ photos for your next Challenge. If you have submitted your ‘After’ photos and essay but will require ‘Maintenance’ photos, you can still start your new Challenge before you submit ‘Maintenance’ photos. Simply follow the steps in your Back Office to register for a new Challenge.

          • Where do I find my prizes? How do I apply my $200 Product Certificate to an order?

            Your shirt and Achievement Award will be sent to the mailing address in your Back Office. Your product certificate will be uploaded directly to your Back Office. To view your coupon, simply add Isagenix products to your cart in your Back Office. On the checkout page, click ‘View Coupons’, choose the IsaBody product certificate and click “Apply.” You may also view the coupon by logging into your Back Office, going to ‘Orders’ and ‘View Coupons.’ The coupon must be used in one order. The coupon expires in one year. It is not transferable or redeemable for cash.